My clan busted our butt to get the 2x golden tickets which we barely made in time. As the event ended at 2AM for me, I was asleep and didnt claim them directly, expecting them to be mailed to me instead (this was last stated on patch notes 1.13). After putting in a ticket, this is what they told me. I call BS on this and patch notes 1.13 were after Halloween. Im waiting to hear back on this.