I spent a few hundred dollars in packs that included energy two events ago as part of the soccer event. The energy persisted through the next event, the "Chuck" event. Now, thousands of energy, that I paid CASH MONEY for, has disappeared! I filed a help ticket and the Customer Service Representative "Matys" was extremely rude and refused to assist me. So now I am forced to file a chargeback with my credit card company to recoup every dollar spent on this game. Good job terrible customer service!