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Big bad freezing bug! + Fix

Discussion in 'Bugs and Technical Issues' started by QueenElsa, Aug 31, 2017.

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  1. Sparc Tuflayme

    Sparc Tuflayme Hatchling

    Sparc level 70
    FB ID 10156050925638665
     
  2. Grafschafter1975

    Grafschafter1975 Hatchling

    Hello.
    My AB-name is: Legalizer
    Level 29
    Fb-ID: 1615963781827624
    AB-Nr: RC62648577-83c4-4947-b948-22480d34fbbf

    Thanks in advance
     
  3. The Hed

    The Hed Hatchling

    The Hed
    Level 17 or something
     
  4. Sebastiaa

    Sebastiaa Hatchling

    Hi,

    Thanks for helping fix this problem im having:
    Nickname in the game: Sebz
    EVO FB User ID: 1743992902294795
    Profile level: 123
    Account-ID: RC159d249d-42c240a0-af46-96d86d302d54

    I hope you can help out!
     
  5. RemixFTW

    RemixFTW Moderator

    Seems like server errors are happening so there might be a chance of this happening so I’m bumping it.
     
    Cowboysfan likes this.
  6. Booser1

    Booser1 Tiny Birdy

    What do you mean by "freezing accounts" you mean can't log in? I can log in but problem is critical server errors.
     
    b-effe and Cowboysfan like this.
  7. b-effe

    b-effe Hatchling

    B-EFFE level 154
    account RC10532ef7-1b26-4442-a4a2-4d38714430ff
     
  8. zampinio

    zampinio Hatchling

    zamp0
    lvl 160
    fb id:10212975292193159
     
    Last edited: Oct 28, 2018
  9. Crunch Bob

    Crunch Bob Hatchling

    Crunsh Bob
    Lvl 10
    Id: RC10ba37e9-e6a1-43cb8534-991197254fcf
     
  10. Bony93

    Bony93 Hatchling

    Bony93
    Lv 134
    Id: RC1e3a0a74-b145-4a0b-8b53-4e993d834a3c
     
  11. Jetha

    Jetha Hatchling

    Hello.
    My AB-name is: Jetha
    Level 136
    Fb-ID: 651411655255571
    AB-Nr: RCC9BB9090-353B-498B-851E-57794DA52348
     
  12. Tigerangels42038

    Tigerangels42038 Motherflocker

    Rovio employees dont check on here anymore. This is the link to their external ticket system.
    Submit a request – Angry Birds Evolution https://angrybirdsevolution.rovio.com/hc/en-us/requests/new
    Send them a description of whats happening and the details you posted here. Hope they get it sorted for you :)

    Btw did you try signing out of facebook both in app and browser.. uninstalling facebook and ABE, restarting your device and reinstalling ABE and facebook then try to log on?
     
    Jetha likes this.
  13. Jetha

    Jetha Hatchling

    Hello, I already tried everything and when you send them a ticket, they answer the same thing you told me just before and for a game like it's crazy to see that. You spend money in the game and they are not able to solve a problem like this is tiring.:mad:
     
  14. Tigerangels42038

    Tigerangels42038 Motherflocker

    Are you definitely signed out of facebook on your internet browser? That part tripped me up before, even though i use the facebook app when my reinstall didnt work i went on to facebook on my internet browser and i was somehow logged in there, signed out did it all again and it worked that time. If you have done that and its still stuck id put another ticket in and hope that you get a different customer service employee because some of them are better than others
     
  15. Jetha

    Jetha Hatchling

    Thank you very much for your help, I will still try again and I hope he will answer me as soon as possible ;)
     
  16. Jetha

    Jetha Hatchling

    Thank you very much Tiger the game works again thank you.;)I did not totally shut down Facebook on my browser and on my mobile at the same time
     
    Tigerangels42038 likes this.

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