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Big bad freezing bug! + Fix

Discussion in 'Bugs, Issues & Support' started by QueenElsa, Aug 31, 2017.

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  1. SsNeX

    SsNeX Hatchling

    Its working now finally
    I uppdated game and all is good now
    Still very anoying not beeing able to play for almost 2 weeks
    Thanks for helping me
    Nex
     
  2. QueenElsa

    QueenElsa Most Best Staff Member

    Remember to send a mesage to our support for compensation :) 2 weeks is a LONG time!
     
    Night likes this.
  3. Charly

    Charly Hatchling

    Last edited: Sep 13, 2017
  4. Hizribjd

    Hizribjd Hatchling

     
  5. Damosis

    Damosis Hatchling

    I'm happy that this issue was been solved and I hope the same for everyone but I'm deeply not satisfied by the compensation, 1500 for a week is very low. Moreover you get the same compensation if you get freezed during a day or a week and maybe even more.
    I was also absolutely stupefy that you decide to launch an event while many players can't play, it's deeply unfair. I found matilda so I'm not personally affected but it's probably not the same for everyone.
    Note that I do not blame devs for that issue but only the support and communication, you should work on that point to my opinion.
     
  6. QueenElsa

    QueenElsa Most Best Staff Member

    Events are already scheduled in the builds and there's nothing we can really do about that. If you're unhappy with the amount, please contact support. There's no way for us to see just how long you've been out of the game.
     
    Night likes this.
  7. BlackCopper

    BlackCopper Hatchling

    FB User ID 1925003547513706
    Nickname BLACKCOPPER
    Level 73
     
  8. Fei fei04

    Fei fei04 Hatchling



    Hi, My progress ID is Fei Fei or Fei Feio04 (sorry, could not really remember), level 60 or 61
    Please refer to below picture for my new ID information. Hope you can help me to restore soon.
     

    Attached Files:

  9. Fei fei04

    Fei fei04 Hatchling

    Hi
    Any update for my game?
     
  10. Dan04RO

    Dan04RO Hatchling

    Da04RO
    level 89
     
  11. Dan04RO

    Dan04RO Hatchling

    Dan04RO

    LEVEL 89
     
  12. moko

    moko Tiny Birdy

    Hi, QueenElsa,

    How do I contact support or send a ticket? I've been going through the threads and reading about people doing so. How do I do it? By email?
     
  13. QueenElsa

    QueenElsa Most Best Staff Member

    @moko you can find them via rov.io/support or go directly through the in-game button (preferable) by clicking on your profile bird photo and pressing the "support" button :)
     
  14. moko

    moko Tiny Birdy

    Thank you so much, QueenElsa.
     
  15. Please help game is hanging.
     

    Attached Files:

  16. VousT

    VousT Hatchling

    Hello.

    I already created a ticket on rovio support site for this without answer yet. Is it possible to unlock my account ?

    Name : VousT
    Level: 2
    FB id: 10155735769927486

    Thank you for your kindness
     
  17. RemixFTW

    RemixFTW Super Cool Bird

    If you’re at level 2 you can just delete and redownload the game
     
  18. VousT

    VousT Hatchling

    Already tried several times and it doesn't work. It is my Facebook save which is "frozen"
     

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