It's no secret that customer support is lacking of interest in players' problems. More attention is paid for money making, but strategy where they earn a bit less at a time and build strong players' base who will profit them in a long term is utopia. And I saw funny fact. I tried to contact WingmanJuan, who had answered me that it's ok no to answer player questions about MPDC and it's ok not to delegate it to someone. And I saw that there is option to see when he was last seen here. So there is a list of staff members, based on their activity. Now it is 2017-12-11 1AM GMT +2 time, Monday Last seen are: 1. WingmanJuan on Thursday 2:45PM 2. Polen on Tuesday 1:18PM 3. Queen Elsa on Tuesday 12:41PM 4. TheBeardyBirdy on November 30th 5. MinasMorGhoul on October 16th 6. Ryz on September 5th 7.Red on July 17th 8. Ville on June 12th Attached link to mini screenshots at the time https://i.imgur.com/EzFtYK2.png So, conclusions are: 1. There are only 3 staff members visiting this forum frequently. 2. WingmanJuan and Queen Elsa participate in forum while Polen only watch what happens and do not communicate. 3. ABE hasn't dedicated person to talk with players. 4. Even when they communicate - they don't care about player's base so the question is: How come someone approve this kind of strategy to run the game? Do you have any extra thoughts on this?